FAQ

About Product Quality:
Q: How is your product quality?
A: We prioritize craftsmanship and customer satisfaction. Our products are designed to meet rigorous standards, supported by a loyal global customer base who value reliability and longevity.check the Youtube chanel,  check the Reviews.

About Legality & Shipping:
Q: Is your website legitimate? How fast is shipping?
A: We operate a global e-commerce platform focused on efficient service. Orders are processed within 2 business days. Once shipped, you’ll receive a tracking number to monitor delivery in real-time via the carrier’s website.

WHAT IS THE SHIPPING TIME? WHEN WILL MY ORDER ARRIVE?

  • USA -Standard shipping 8-14days,Express shipping 4-6days.
  • Canada - 10-14 business days, Express shipping  4-6days
  • United Kingdom - Standard shipping 6-12days, Express shipping 4-6days
  • Europe - Standard shipping 10-14 business days,Express shipping 4-6days
  • Australia / New Zealand – 10-14 business days,Express shipping 4-6days
  • Japan/South Korea -Standard shipping 5-8days,Express shipping 4-6days.
  • Other countries - 10-18 business days

CAN I CANCEL MY ORDER?

You can cancel your order during the first 48 hours. After 48 hours you will have to wait to receive the product and make the return.

CAN I MODIFY AN ORDER ALREADY MADE?

You can modify your order during the first 48 hours. After 48 hours you will have to wait to receive the product and send it back

WHICH COUNTRIES DO YOU SHIP TO?

We ship worldwide.

DO I NEED TO PAY FOR IMPORT FEES ON MY ORDER?

You do not need to pay the Import taxes, duties and related customs fees.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

Payment methods that can be used are: Visa, MasterCard, American Express and PayPal. Cash on delivery as of now, is not available.

DO I HAVE TO PAY FOR THE RETURN?

We will be responsible for shipping costs and product refunds that those products that meet the following conditions:

  • Products with manufacturing defects that make it impossible to use (does not include defects in measurements, color or differences in patterns of pattern designs)
  • That the product received is totally different from the order.
  • The size sent is not the same as the requested one

The buyer is responsible for a return and exchanges, if:

  • The product does not meet customer expectations.
  • The selected size does not fit the customer's measurements
  • Customer simply want a change for another product or return it.